Ron Kaufman Quotes

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

Acting after being asked is compliance. Acting without being asked is kindness.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Be the mirror in which people admire their true potential.

Reaching out takes nothing more than a smile.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Instead of just asking 'How did I do?' ask 'How can I do more?'

If your customers are demanding, be thankful.

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Testimonials describe what has been, and are a promise of what is to come.

Q: When you are already in the lead, how do you to stay ahead?

Employees are the key to your success with customers. Treat them well!

Money has a fixed value. People can have unlimited value.

Are you moving forward, or just moving?

Give your customers what they want today, and help them see tomorrow.

The first step to delighting your customers is being there when they need you.

Giving great service requires the right people and the right service tools.

Your promise means more than the words you use to give it.

Things that are obvious don't need to be talked about. Things that are missing, do.

The starting point is always now. The end is up to you.

Always do what you can do instead of worrying about what you can't.

You can't always hire great service providers, but you can create them.

The shelter of excuses has a leaky roof.

Don't just talk about it, do it.

Good customers want good quality service. Great customers want it even more.

If you want to be the best, find the best in others.

The most valuable person is the one who cherishes the value in others.

Meeting expectations is good. Exceeding expectations is better.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Only a well-oiled machine runs smoothly.

Greatness is not how you feel, it's how you make others feel.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

The only way to go further than you've been is to take an extra step.

What does your product really mean to the people who buy it?

Always be kind in your heart, spirit and mind.

Life is not a solitary activity. Live well by living for others.

Preparation clears a pathway for success.

Selfless acts are a source of profound meaning for your self and your life.

When you see the need, take the action.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Unlimited efforts can produce unlimited results.

If you wait until you have to change, you may have waited too long.

A scattered effort is a poor effort.