Quality is more than a promise, it's genuine performance.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

The limited mind owned by human..requires billions of brains of many generations, before capable enough to understand the truth, the kind of truth which will set us free.

It was a wonderful combination for a reporter, the exterior so comforting, the interior so driven.

Sadly, my hobby is what I do for work, so I don't go off and go fishing. I go home and veg, and then I go back to work.

A servant of God has but one Master. It ill becomes the servant to seek to be rich, and great, and honored in that world where his Lord was poor, and mean, and despised.

I would prefer to tell a young player what to do than how to do it.

It is hard to utter common notions in an individual way.

The physician must give heed to the region in which the patient lives, that is to say, to its type and peculiarities.

A writer in someone who spends years patiently trying to discover the second being inside him, and the world that makes him who he is.

I stand with Charlie Hebdo, as we all must, to defend the art of satire, which has always been a force for liberty and against tyranny, dishonesty and stupidity.

In my old age there is a coming into flower. My body wanes; my mind waxes.