Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

When someone points out your past mistakes, look at them dead in the eyes and follow with, 'and I’d do it all again to have the life I have now.

Writing is a way of life.

It's hard to lose weight when you're dining on the company's money.

Wealth is not to feed our egos but to feed the hungry and to help people help themselves.

I wasn't disciplined at all. As good of an athlete as I was, I was not disciplined. Had I had the drive that I have in comedy, and acting, and writing, that's why I knew it just wasn't right for me.

Take a deep breath, pick yourself up, dust yourself off, and start all over again.

I'm a sensitive guy; I respond to things that make my eyes well up a little bit, or make me root for people. I find the human condition interesting.

I've been in on the beginning, the rise, peak, collapse and end of the talking picture.

Nothing is more disgraceful than insincerity.

What you need will come back to you.