Exceeding expectations is where satisfaction ends and loyalty begins.

Even a tiny step is one step closer to where you are going.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

I fell out of love with him and he thought I fell in love with someone else, I did. I fell in love with me.

In love, we are made perfect.

Good at something necessarily doesn't means you are bad at all the other things

We live in a world that has walls and those walls need to be guarded by men with guns.

However incoherent a human existence may be, human unity is not bothered by it.

I have to stop watching the Olympics. It just reminds me that I forgot to try really hard at something.

We are all historians in our small way.

You're saying things you can't take back. And you don't even mean them.

I have a particular dislike for children's films. I'm way past the novelty aspect.

The issue of universal coverage is not a matter of economics. Little more than 1 percent of GDP assigned to health could cover all. It is a matter of soul.