Meeting expectations is good. Exceeding expectations is better.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Everybody else cain't be wrong all the time. Sometimes it's gotta be you.

Forget Batman: when I really thought about what I wanted to be when I grew up, I wanted to be my dad.

Religion is not in want of art; it rests on its own majesty.

Strike the ignorants with the hammer of knowledge, wherever and whenever you see them!

I don’t care what you did yesterday. If you’re happy with that, you have bigger problems.

Sympathy does not think. It acts. It acts to remove. The ceaseless sufferings. Of the world

I envy no man that knows more than myself, but pity them that know less.

The President wishes the Japanese to be very prudent about the introduction of opium, and if a treaty is made, he wishes that opium may be strictly prohibited.

I have lots of girlfriends - all over the country! You think I'm kidding? I'm dead serious. Girlfriends everywhere.