The starting point is always now. The end is up to you.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The average man that I encounter all over the country regards government as a sort of great milk cow with its head in the clouds eating air and growing a full teat for everybody on earth.

When the going gets tough, everyone leaves.

When the body has too much to deal with, it stops being able to get rid of its waste efficiently and requires more support to help it fight off what is attacking it.

My family had liberal positions.

Let the future say of our generation that we sent forth mighty currents of hope and that we worked together to heal the world.

So great and boundless is God's wisdom that he knows right well how to use evil instruments to do good.

That which is produced with intention has passed over from non-existence to existence.

Too much of anything is bad, but too much good whiskey is barely enough.

In the darkness of your thoughts I would like to be a light.