The first step to delighting your customers is being there when they need you.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

This is unbearable ... God. These books she'll never read. Her Life's Library.

I will preach with my brush.

Keep a minimum of 15” between coffee tables and sofas

It's so hard for every young person, trying to figure out the adult you want to be.

Our fundamental relationship is soul-to-soul. As we become multi-sensory, we become aware of it.

You can't teach people anything. You can only draw out.

The recording industry has changed; they're enjoying such incredible success in the pop field

No American is ever made better off by pulling a fellow American down, and all of us are made better off whenever any one of us is made better off.

God loves the lowly. When we live humbly, he takes our small efforts and creates great things.

Skating alone is an art. Doing it on a substance? I don't know. That's got to be tough.