Always be kind in your heart, spirit and mind.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I don't know where to go from here, So I crawl back inside me, AndTurn the lights off.

We do not need magic to change the world, we carry all the power we need inside ourselves already: we have the power to imagine better.

I believe my mother was smart enough to know that in the night, you are willing to tell all. If she waited until the next day, she knew she'd get one-syllable answers.

If I'm right, the only reason our species is still around is because of our friendship with the canines.

There's a danger in Hollywood of becoming self-obsessed.

I repeatedly refuse to make any practical decisions. I get a feeling of nausea about practicality.

When I hear the Spice Girls, yeah, all that '90s stuff, like Limp Bizkit. Dandy Warhols! Whenever I hear them, it takes me right back, because they were friends of the channel, too.

A Dark Age is not just a period in which people no longer know how to do things. The real key is that people no longer remember that certain things can be done at all.

There is a notion that creative people are absent-minded, reckless, heedless of social customs and obligations. It is, hopefully, true for they are in another world altogether.

I suffer from manic-depressive disorder, and I've chosen not to take medication for it. Because of that, every once in a while I go through manic episodes and really depressed episodes.