A scattered effort is a poor effort.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

[Truman] didn’t want to fight the guy, whatever he was—alien, vampyr or douchebag.

To see the farm is to leave it.

Different cultures have different audiences.

With a lot of people you think you want to work with, you reach out to them about working and then realize you don't want to anymore because they're a complete dickhead.

It is not woman who claims the highest in man. It is a man's own religious soul that drives him on beyond women, to his supreme activity. For his highest, man is responsible to God alone.

Before the seed there comes the thought of bloom.

A kiss is like a fight, with mouths.

Come on, man.... Hemingway, Sexton, Plath, Woolf. You can't kill yourself before you're even published.

When their love was not reciprocated, it could quickly turn to violent hatred.

I just didn't have no edge for baseball. Once special coach Tony Oliva and former Twins coach Al Newman told me what happened, I couldn't function.