The most valuable person is the one who cherishes the value in others.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Every one suspects himself of at least one of the cardinal virtues, and this is mine: I am one of the few honest people that I have ever known.

The Almighty LORD is our strong deliver.

Compassion is the antitoxin of the soul: where there is compassion even the most poisonous impulses remain relatively harmless.

We are teaching the world the great truth that Governments do better without Kings & Nobles than with them.

The more underdeveloped the country, the more overdeveloped the women.

I can't tell you how many shows I've done with full-blown migraine headaches.

If a synesthetic person says the letter a is green, it can't ever be anything but green.

It is only about things which concern us most profoundly that we lie clearly and with profound conviction.

When you're in a band that's so big when you're young, you kind of lose your identity a little bit. You just become part of the band. I just needed to get away from it.

Fairies use flowers for their charactery.