You can't always hire great service providers, but you can create them.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Shall we dance, friend of my heart?"We shall, little one.

My future's about trying to be a better man.

being with someone for over a year can mean that you love them … but it can also mean you’re trapped.

I'm very happy with what the gods have given me. I take life as she presents herself to me, and whatever you see in my face is what I have earned.

It is natural not to care about a sister certainly not when she is four years older and grinds her teeth at night.

Never bring a gun to a fight where the other guy has a time-machine and tomorrow's newspapers.

I was born into it and there was nothing I could do about it. It was there, like air or food, or any other element. The only question with wealth is what you do with it.

I thought about dying whenever I got bad news about other people.

By spiritual training I mean education of the heart.

In this world with starry dome,Floored with gemlike plains and seas,Shall I never feel at home,Never wholly be at ease?