Ron Kaufman Quotes

What you want to be defines what you become.

You can't stop change. Don't let it stop you.

Compromise in your arguments, not in your expectations.

Convince people and you win their minds. Inspire people and you win their hearts.

Service is the ultimate edge. Keep it sharp.

How much good can you do today? How much love can you give? How much care and kind attention?

Say it with words. Show it with action.

Be the exception to the rule. It's the surest way to become exceptional.

If you only give back what you get from other people, you're not giving as much as you can.

Plans turn promises into results and dreams into realities.

If you haven't given them your trust, you haven't given them enough.

If you were a customer, would you come back to buy your products or services?

Silent customers can be deadly. Encourage them to complain.

When only a little can be done, doing it becomes the greatest you can do.

Don't let doing enough be good enough.

Always aim for 100 percent and you'll always know where to improve.

When a customer asks what no one else has ever asked, pay close attention.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

Your profits reflect the success of your customers.

If you turn your back on a customer, you turn your back on success.

Crossing barriers can be as simple as a smile.

Let today's strong performance be your starting point for tomorrow.

If they're going to remember the problem, make sure they remember it fondly.

The right measure is not how many customers you've got, but how closely you hold them.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

Constant acts of goodness are worth far more than rare acts of greatness.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Developing great employees attracts great customers.

Service skills are the foundation for your success.

When something needs to be improved, take your medicine - fix it.

The cutting edge of service is always being honed and polished.

Let your imagination soar. What you can do for customers is more than you see today.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

The true measure of what you put in, is what's received on the other end.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

Create a compelling service vision. When people want to, they will.

No one ever delighted a customer by being 'good enough'.

Always trust people and they may let you down. Always distrust people and you have let them down.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Are you doing only what you must or doing all you can?

If you want to interest people, make them think. If you want to inspire people, make them feel.

Are people being the least you expect of them, or the best they expect themselves to be?

If you wait until you have to change, you may have waited too long.

A scattered effort is a poor effort.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Tend your own garden: savor the blossoms, trim the weeds.

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Greatness is not how you feel, it's how you make others feel.

Unlimited efforts can produce unlimited results.