Instead of just asking 'How did I do?' ask 'How can I do more?'

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I hate early mornings.But I love waking up with you.

The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

I'm not the kind of person to jump into a relationship with a guy. I do a lot of figuring out about the person and his background, what he wants, and why he is interested in me.

For God's will gave men their form, their essence and their abilities. Anyone who destroys His work is declaring war on the Lord's creation, the divine will.

I oscillate between life and death, happiness and sadness, good and evil.

People often remain in the dark, not due to lack of light but of failure to open their eyes.

I'm an idiot anyway, but sometimes you feel like an idiot times ten when you're stoned.

Music is a more potent instrument than any other for education.

Be suspicious of people who have, or crave, power. Never, ever go near power. Don't become friends with anyone who has real power. It's dangerous.

Too many men slip early out of the habit of studious reading, and yet that is essential.