Life is not a solitary activity. Live well by living for others.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

In order to defeat the darkness, you must bring it into the light.

When you see an obstacle approaching, grab your courage and speed up.

Listening is the art of love and appreciation.

Fear is an instructor of great sagacity and the herald of all revolutions.

Difficulties are just God's errands. If we are sent upon them, it is an evidence of His confidence. Therefore, let us be glad, be happy, for it is a way of being wise.

The harder you work and the more you sear and bleed for a win, the sweeter that victory tastes.

Don’t ever give up. Don’t see the obstacles, just the way around them. For me, of course it looked improbable, but not impossible. So as long as there was a way, I would not be discouraged.

As long as the decent people refuse to believe that morality must manifest itself in every sphere of human activity, including the political, they will not meet the challenge of Marxism.

But a scientific man must live in a little bit of style.

Conform, go crazy, or become an artist.