Money has a fixed value. People can have unlimited value.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

There is a certain kind of stupidity reserved for women's dealings with men.

For the millions of Americans, like my family, who believe that there is a creator God who can be known personally, Christmas is a celebration of Jesus' offer of love and forgiveness for all people.

I was determined to share my positive approach and not let diabetes stand in the way of enjoying my life.

I definitely know that I play the part, however big or small, in the deaths of at least two people, Chris Farley and Phil Hartmann.

I try to treat whoever I meet as an old friend. This gives me a genuine feeling of happiness. It is the practice of compassion.

Be careful of the ones that always wanna get you high, cause when the time comes, that one'll let you die.

In the 21st century, somebody or something has changed the rules about how our world works.

Only the unique is universal.

The only certainties that don't break down are those acquired in prayer.