Selfless acts are a source of profound meaning for your self and your life.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Having children is like living in a frat house - nobody sleeps, everything's broken, and there's a lot of throwing up.

The price of ignorance is usually a life of frustration and destruction.

Count your salted wounds then name themlike the stars of a bright constellationCount your scars and bruises then give themthe wings of forgiveness to fly

Once you know what you want, narrow the options, make your choices, and go for it. But until you do, embrace not knowing.

I'm a humor writer, so I don't always present myself in the best light.

It turns out that we literally don't empathize unless we're physically present - that the oxytocin, the famous "tend and befriend" hormone is not produced unless we're present with all five senses.

I'm unshockable, fortunately -- or unfortunately.

Granting amnesty to people who broke the law penalizes the millions of people who are waiting to come to America legally.

Really, it was difficult to determine which I had most reason to fear—dogs, alligators or men!

The only way to get our values right is to see, not the beginning, but the end of the way, to see things not only in the light of time but in the light of Eternity.