Good customers want good quality service. Great customers want it even more.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

People were not getting back what they wanted for their sold labor. Taxes grew and services shrank. Prices rose and quality decayed. Everywhere people felt used and betrayed and coerced and cheated.

The difference between the right word and the almost right word is the difference between lightning and a lightning bug.― Mark Twain, The Wit and Wisdom of Mark Twain

I was trying to find my way into the music business still, but I didn't want to portray something that I wasn't. I really wanted to be just me.

I think that the inventors can do anything they want, and nobody can say anything otherwise.

But he is tired. He puts the pistol to his head again. He says, “I never asked to be born in the first place.

Live your dream and never wake up

Pursue the obstacle It will set you free

That's one of the great things about touring. It makes you machinelike in a way that you can re-create this music not only in the right way but even better than when it was conceived.

I always try to show my human side to my colleagues and to the whole circuit. More than anything because we are all on the same train, it is part of our work.

Any visitor to an historic country town or city quickly becomes aware in his or her peregrinations that the most attractive houses in the centre are invariably the offices of lawyers.