The shelter of excuses has a leaky roof.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Dare to dream big. Never fear to fail. Take actions with love.

addiction and expectation for the attraction = social media

With age, you see people fail more. You see yourself fail more. How do you keep that fearlessness of a kid? You keep going. Luckily, I'm not afraid to make a fool of myself.

Dont let your fear paralyze you. Prepare yourself not only technically, but also emotionally.

Why would you pour a foundation, buy machines, hire employees, if you can make as much money buying bonds?

Ultimately, literature is nothing but carpentry. With both you are working with reality, a material just as hard as wood.

The gospel is not a doctrine of the tongue, but of life.

The public always picks quality.

A passive approach to professional growth will leave you by the wayside.

A lot of people think they're born for themselves; I don't think that. I believe that we're here to help other people all the way through.