When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

Reaching out takes nothing more than a smile.

Knowledge of the [five] senses (indriya gnan) creates all kinds of intents. Knowledge beyond senses (ati-indriya gnan) doesn’t allow any intent to occur!

I love the long-form format of television. I love being able to develop a character, over a long period of time.

I dont work for production houses. I only work for good scripts and roles. If you follow my career graph, you will find that I have not given a single flop yet in my career. I am proud of it.

Fill your heart with as much love as you can, and don't hold it in.

Understand that the essence of martial arts is not the art itself, but what's hidden deep within yourself.

Does a human being know the responsibility he has to himself and to all of mankind

I have decided not to die.

Nobody accomplishes success by themselves.

That which one fears, one typically won't embrace with open arms.

A life that is without problems may literally be more hopeless, than one that always verges on despair.