Service is taking action to create value for someone else.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

It is not uncommon for people to spend their whole life waiting to start living.

A wise person is able to bring down a thousand armies with a single insight

She could go on asking herself why roses had thorns or she could be thankful that thorns had roses.

For me it's not possible to forget and I don't understand people who when the love is ended can bury the other person in hatred or oblivion. For me a man I have loved becomes a kind of brother.

Valentines Day itself, like most holidays in the modern era, has been heavily influenced by commercialism that focuses on the appeal of romantic fantasies.

I was really fixated when I was a child. Again my mother was just talking to me about this, about how I would how try to get details exactly right. I guess I was always very persistent.

The artist appeals to that part of our being...which is a gift and not an acquisition - and, therefore, more permanently enduring.

Every band I've been in, it's just become my total life. I feel like a child star - I've missed out on so much.

I practice my saxophone three hours a day. I'm not saying I'm particularly special, but if you do something three hours a day for forty years, you get pretty good at it.

Abstruse and mystic thoughts you must express With painful care, but seeming easiness; For truth shines brightest thro' the plainest dress.