The outward expression of empathy is courtesy.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.

My alma mater was books, a good library.... I could spend the rest of my life reading, just satisfying my curiosity.

You were created, fashioned and designed in a special form to leave in the world something that did not exist before you were born!

First rule of spirituality - thou shall not believe in your own bullshit.

Most people treat the office manual the way they treat a software manual. They never look at it.

I'm in constant pursuit of growing and evolving.

I've always regretted that I'm made of contradictions. But, if contradiction is impossible to overcome, we have to accept both its ends.

Discount the obvious, bet on the unexpected

We believe that unless we give opportunity to the strong and able, we shall never have the means to provide real protection for the weak and the old.

It is a poor wit who lives by borrowing the words, decisions, mien, inventions and actions of others.

Well, every little boy thinks he invented sin. Virtue we think we learn, because we are told about it. But sin is our own designing.