It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.

We believe in ordinary acts of bravery, in the courage that drives one person to stand up for another.

A good husband should be deaf and a good wife blind.

The reading of all good books is like a conversation with the finest minds of past centuries.

If I weren’t doing what I’m doing today... I’d be traveling around the world on the back of a motorcycle.

All in green went my love riding

I get a lot of questions about hair color. People are very into talking about hair.

I've always said, 'I don't want to be irrelevant.'

Many have fought for and even lost their lives to end segregation, to win the right to vote. It disappoints me to now have to cajole people to register and to vote.

The turn from this end [despair] to a new beginning came from three things. A blooming cherry tree, the unexpected kindness of Scottish workers and their families, and the Bible.

Humans are stupid. I'm ashamed to be human.