There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.

I wanted to stay this way forever.Which, it turns out, was exactly five more minutes.

Extreme violence has a way of preventing us from seeing the interests it serves.

Kindness if the best form of prayer and a gift of pure love.

Unfortunately, the Republican leadership in the House right now seems to have been strangled by the tea party.

But eyes are blind. You have to look with the heart.

For me, self-gratification eventually took a backseat to trying to do something collaborative with other people, to trying to make something new.

If you have a bald head don't walk out in the sun because you will get burned.

Level 5 leaders are a study in duality: modest and willful, humble and fearless.

I'm not Stubborn; I'm right!

Ability is noting without opportunity.