It's very difficult to design something for someone if you have no empathy.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

What else is there to do in college except drink beer or slit one's wrists?

The modern video games kind of - they're too three dimensional.

Some may say that I couldn't sing, but no one can say that I didn't sing.

Success is something that has to be earned every day.

I am really, really tired.

When awareness believes what it knows is true, the truth of what awareness really is, moves. That movement is love.

It's hard for young players to see the big picture. They just see three or four years down the road.

In other studies you go as far as other have gone before you, and there is nothing more to know; but in a scientific pursuit there is continual food for discovery and wonder.

With cancer, there's always that doubt-that unknown. The only thing you can do is be positive.

I'm always loading my brain with new ways of looking at something.