Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.

Focus means exercising the self-discipline required to keep your time, energy and attention directed towards the outcomes you have chosen whilst avoiding all distractions – good or bad.

I think that is supposed to be good, that I get less from him but I feel worthless.

I was going to have to face the man who'd destroyed my kingdom, and the boy who was the reason.

The struggle between centralization and decentralization is at the core of American history.

Shedding off one more layer of skin, Keeping one step ahead of the persecutor within.

Can we wonder that men perish and are forgotten when their noblest and most enduring works decay?

The London music world isn't a particularly cohesive place. And when I'm composing, I'm not very friendly. I need isolation.

Jesting is often only indigence of intellect.

Darkwing Duck and Don Karnage are the most fun to do, because they're both probably the closest to me - I kinda improvise a lot of them, kinda ad lib.

My gayness became quietly accepted and, shock of all shocks, life went on.