When key users told us something wasn't working, we fixed it - immediately.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.

Forget it, ” I said. “Opie could be bloodthirsty, rabid, radioactive, and selling life insurance and he’d still be preferable to listening to the two of you.

These new bands sound like Gang of Four — if Gang of Four sucked.

While I am flattered about the speculation of being enticed out of retirement, I'm happy with life as a bad golfer!

What I thought was unreal now, for me, seems in some ways to be more real than what I think to be real, which seems now to be unreal

Ski racing is not about how much you weigh. If weight was the key, everybody would be sucking down food.

What's the Use of Getting Sober (When You Gonna Get Drunk Again)

The earth is like a spaceship that didn't come with an operating manual.

You've got to hae ground forces that are capable of going after them and rooting them out.

Be gful to the man who cares nothing for your remorse. You are his equal.

All service should be regarded as an offering to God, and every opportunity to serve should be welcomed as a gift from God. When service is done in this spirit, it will lead to self- realization.