Stewart Butterfield Quotes

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.