Life is too short to do mediocre work and it is definitely too short to build shitty things.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

It's very difficult to design something for someone if you have no empathy.

Clear, unscalable, aheadRise the Mountains of Instead, From whose cold, cascading streamsNone may drink except in dreams.

All men have a soul.

I mean, it's not like he's Damon Salvatore hot

I felt I had dissolved into a pure energy state and become one with the magnetic field surrounding the earth

One of the advantages of atheism is takes so little of your time.

Those who join the Carmelite Order are not lost to their near and dear ones, but have been won for them, because it is our vocation to intercede to God for everyone.

In fiction, you can be as true as you want. Real life is a different story.

If you think success is about so many more things and is so much more arbitrary, then you can be much more open to the idea that you can be Ben Fountain and publish your great book at forty-nine.

The ordinary chestnut can beget a sickly and reluctant laugh, but it takes a horse chestnut to fetch the gorgeous big horse-laugh.

Be yourself. You're okay. And it really doesn't matter what other people think.