Service Culture Quotes
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Service Culture Quote of the day
If one of our customers comes into the store without a smile, I'll give them one of mine.
It is easier to do a job right than to explain why you didn't.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
When you're out of quality, you're out of business.
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
We shall serve for the joy of serving, prosperity shall flow to us and through us in unending streams of plenty.
Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.
Everything can be improved.
The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.
Nothing strengthens the judgment and quickens the conscience like individual responsibility.
The easier it is to do something, the harder it is to change the way you do it.
Customer service shouldn't just be A department, it should be the entire company.
You cannot change what has already happened. You can always change the way you respond.
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Your customers get better when you do.
Customer complaints are the schoolbooks from which we learn.
When the customer makes contact, he does not want a quote. He wants a commitment.
Quality is more than a promise, it's genuine performance.
Customer service is not a department, it's everyone's job.
Be the mirror in which people admire their true potential.
Reaching out takes nothing more than a smile.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
The longer you wait, the harder it is to provide outstanding customer service.
Service is what life is all about.
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
If we don't take care of our customers, someone else will.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
The customer is the final inspector.
Testimonials describe what has been, and are a promise of what is to come.
If your customers are demanding, be thankful.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.
We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.
You have to create a track record of breaking your own mold, or at least other people's idea of that mold.
If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.
Things that are obvious don't need to be talked about. Things that are missing, do.
The first step to delighting your customers is being there when they need you.
Are you moving forward, or just moving?
Employees are the key to your success with customers. Treat them well!
When was the last time you did something for the first time?
Q: When you are already in the lead, how do you to stay ahead?
Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.
The only way to know how customers see your business is to look at it through their eyes
The starting point is always now. The end is up to you.
Good customers want good quality service. Great customers want it even more.
The shelter of excuses has a leaky roof.
Always do what you can do instead of worrying about what you can't.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).