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Customer Quote of the day
Any customer can have a car painted any colour that he wants so long as it is black.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
20 percent customers give you 80 percent of the business? Are you focusing on them?
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.
The purpose of a business is to create a customer.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
People don't care how much you know until they know how much you care
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
if you are not a fan of great consumer service, then you are not a fan of business ultimately not making you a fan of money.
Time well-spent is life well-lived.
Relationships are built on trust.
Time management is essential for a work-life balance.
Compromise makes relationships survive.
Sometimes, changing circumstances also changes relationships.
Good times don’t last and bad times don’t stay forever.
Change is difficult, since it challenges the status quo.
Perseverance guarantees success.
Strategy is influenced by circumstances.
Knowledge is something that fire cannot burn, water cannot wet, air cannot dry, thieves cannot steal, and the more you spend the more it increases.
In relationships, the cheater is unable to trust anyone, including the cheated.
Experience is costly knowledge.
Instead of selling to your customers, help them buy.
The simple truth is that technology is still a poor substitute for human interaction.
Only time can reveal the future.
Strategy can turn a losing battle into a winning battle.
Approachability. Being warm and inviting demonstrates comfort, care, and emotional safety all of which encourages engagement. Your openness says, “I’m happy to meet you and am glad you’re here.
The winning strategy is the one that successfully adapts to the changing circumstances of time, place, and person.
Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.
Change is possible only if the top management agrees.
Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their comfort zones.
Entrepreneurs utilize even a negative change positively.
Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and your expressions provide a glimpse for what they’ll find inside.
Those benefiting from the status quo, resist change.
The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to be kind, courageous, and polite.
Relationships need to be valued today, for tomorrow is uncertain.
Become a ‘good finder’ and seek to acknowledge the best you see in others.
Knowledge if churned like milk, results in the butter of wisdom.
Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.
Reasoning culminates in gaining knowledge.
Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.
By being fully present and engaged you will maximize your moments to make every encounter count.
To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?
Time should be spent happily without regrets.
Being proactive and intentional will enable you to create a positive experience for yourself and others.
Convert your fans into your customers by adding value to what you do.
Intelligent efforts are successful.
It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
Unwise application of knowledge is dangerous.
ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw down the gauntlet and get tough or confrontational?
Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside.