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Masaaki Imai Quotes: All of management's efforts for Kaizen boil down to two words: customer satisfaction.
         

All of management's efforts for Kaizen boil down to two words: customer satisfaction.


Masaaki Imai
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The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company.

The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company.



Progress is impossible without the ability to admit mistakes.

Progress is impossible without the ability to admit mistakes.



The Kaizen Philosophy assumes that our way of life - be it our working life, our social life, or our home life - deserves to be constantly improved.

The Kaizen Philosophy assumes that our way of life - be it our working life, our social life, or our home life - deserves to be constantly improved.



Kaizen means ongoing improvement involving everybody, without spending much money.

Kaizen means ongoing improvement involving everybody, without spending much money.



Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement

Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement



You can't do kaizen just once or twice and expect immediate results. You have to be in it for the long haul.

You can't do kaizen just once or twice and expect immediate results. You have to be in it for the long haul.



Kaizen is like a hotbed that nurtures small and ongoing changes, while innovation is like magma that appears in abrupt eruptions from time to time

Kaizen is like a hotbed that nurtures small and ongoing changes, while innovation is like magma that appears in abrupt eruptions from time to time



The standard is not writ on the stone. The definition of the standard is that it is the best way to do the job for now. It should be regarded as a next step to make further improvement.

The standard is not writ on the stone. The definition of the standard is that it is the best way to do the job for now. It should be regarded as a next step to make further improvement.



I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).

I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).



Under the lean system, any tools which are required for solving problems are used.

Under the lean system, any tools which are required for solving problems are used.





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People add color to their story because they think it happened in black and white.

People add color to their story because they think it happened in black and white.



Sometimes it is important to sit back and think about your life. Then you realize how awesome you are.

Sometimes it is important to sit back and think about your life. Then you realize how awesome you are.



Life imitates art far more than art imitates Life.

Life imitates art far more than art imitates Life.



We all have disabilities. Just some are more visible than others. We all have challenges, we all have obstacles

We all have disabilities. Just some are more visible than others. We all have challenges, we all have obstacles



Sometimes you have compulsions that you can't control coming from the subconscious they are the dictator inside ourselves.

Sometimes you have compulsions that you can't control coming from the subconscious they are the dictator inside ourselves.



You don't have to be brilliant at everything. You just have to have the courage to put yourself in the line of fire.

You don't have to be brilliant at everything. You just have to have the courage to put yourself in the line of fire.



There've been times when I've bought a whole pound of cheese and walked down the street and eaten it in one go.

There've been times when I've bought a whole pound of cheese and walked down the street and eaten it in one go.



Just a moment ago nature put on one of its most spectacular demonstrations.

Just a moment ago nature put on one of its most spectacular demonstrations.



As I look back on it now, it's obvious that studying history and philosophy was much better preparation for the stock market than, say, studying statistics.

As I look back on it now, it's obvious that studying history and philosophy was much better preparation for the stock market than, say, studying statistics.



Even though I don't have any kids of my own, I love this idea of family and taking care of things.

Even though I don't have any kids of my own, I love this idea of family and taking care of things.




Quote Description


This page presents the quote "All of management's efforts for Kaizen boil down to two words: customer satisfaction.". Author of this quote is Masaaki Imai. This quote is about satisfaction, management, kaizen, effort, two, customer satisfaction,.