Customer Quotes

The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn.

Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

The customer is not always right.

The simple truth is that technology is still a poor substitute for human interaction.

There is one other business where the customer is always wrong and that's the media.

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

Our new attitude is how can we put you in front of our customer.

Advertising is, of course, important because advertise is the final design. It's the last layer that speaks to the customer, that tells them what you have.

The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

Customer relationships are defined by customers.

Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Screw the competition - focus on good customer service.

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

People don't care how much you know until they know how much you care

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

20 percent customers give you 80 percent of the business? Are you focusing on them?

Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.

Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.

Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.

Contextual awareness represents a continuum of behaviors, which illustrates how and why groups of people unite or divide among cultures.

When people can't give anything and are only there for themselves, why should others use their time and energy to get involved? There's no benefit.

Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.

When a person is focused completely on self it is nearly impossible to be mindful of others at the same time. That is a contradiction for healthy communication, networking, and relationship building.

Sometimes you must earn the right to be included. Otherwise, you may appear awkward or pushy.

When you are socially aware, you will realize whether you are forcing yourself into a conversation or have actually been invited to participate.

Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.

With your mind alert and your eyes wide open, you will be better able to assess your space and your place for optimizing exchanges and your communication impressions.

Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful first impression.

This deliberate focus and sensitivity allow you to "put yourself in another person’s shoes and walk around a while" to better understand where they are coming from and what they are all about.

Mindfulness means paying attention to what is happening at this very moment and being keenly aware of your surroundings and the people in it.

When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.

The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.

Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?

When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.

While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.

Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.

If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.

Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.

Think of the communication that takes place in your own life on a continuous basis—at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.

How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?

When your speaking style is clear, confident, and concise, your listeners will perceive you as such.

Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions.

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.