Profit in business comes from repeat customers

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

As a result of this greed for power, the poor is not only silenced but also oppressed.

Life is like a snowflake—transient, translucent, adventurous, ephemeral, and beautiful.

Creativity could be described as letting go of certainties.

To become completely healed is to become the healer - bringing the beauty and meaning you found into the world.

Illusion I will be, for I've never been a sinner.

The only goal is in the process. The process is the thing…with little flashes of light here and there. Those are the gigs, those are the live shows. But it's the life in between—that's all I got.

A love story - your own, or anyone else's - is interior, hidden. It can never be accurately reported, only imagined. It is all dreams and invention. It's guesswork.

Go sweep out the chamber of your heart. Make it ready to be the dwelling place of the Beloved. When you depart out, He will enter it. In you, void of yourself, will He display His beauties.

Any person of honor chooses rather to lose his honor than to lose his conscience.

True hope dwells on the possible, even when life seems to be a plot written by someone who wants to see how much adversity we can overcome.