When only a little can be done, doing it becomes the greatest you can do.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

When the world seems against you then your own confident and willpower will lead you till you reach your goal..

The starting point of discovering who you are, your gifts, your talents, your dreams, is being comfortable with yourself. Spend time alone. Write in a journal. Take long walks in the woods.

Tyranny will make an entire population into readers of poetry.

When you have the baby, there is no BlackBerry, no computer; you just have the baby on your stomach, and your heart is beating the same time as the baby's. It's very nice.

Comedy born of bewilderment is the only comedy that should be in magic.

Every album I make big records. I'm going to always make an anthem. That's what I do.

A principal fruit of friendship, is the ease and discharge of the fullness and swellings of the heart, which passions of all kinds do cause and induce.

Knowing yourself has to always come from within. The outside can inspire or guide you, but knowing has to come from within you.

Most of my young years were spent under the boots of the military.

I like dark comedies. That's why I like the Wayans Brothers.