Passion isn't always available. The committed get things done even without it.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Diversity and independence are important because the best collective decisions are the product of disagreement and contest, not consensus or compromise.

The worst curse to befall anyone is stagnation, a banal existence, the quiet desperation that comes out of a need for conformity.

When you get a little older, you'll see how easy it is to become lured by the female of the species.

Raindrops keep fallin' on my head. But that doesn't mean my eyes will soon be turning red. Crying's not for me. Cause I ain't gonna stop the rain by complaining.

You know your getting older when you lay in bed til 10am and think to yourself god I just wasted half the day.

Don't be afraid to give your best to what seemingly are small jobs.

I love to make things. If I have some free time and you have a dollar and a dream and you are making something funny and cool I'd love to be a part of it.

Even the contemplative life is only an effort, Nora my dear, to hide the body so the feet won’t stick out.

I will give up troops gladly as long as I know that they will be used in the right place to bring victory.

It's just as sure a recipe for failure to have the right idea fifty years too soon as five years too late.