Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

Know what your customers want most and what your company does best. Focus on where those two meet.

The secret to success in business, and in life, is to serve others. Put others first in all you do.

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.

Choose to deliver amazing service to your customers. You'll stand out because they don't get it anywhere else.

Get your customers involved in your business. Make them your partners and they'll never leave you.

The first step to success in any business is to ask your customers what they want.

Focus your business on what you do best. Let everyone else worry about the rest.

The best listener is the one who really cares about the other person.

Make it easy for your customers to talk to you.

Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.

When someone criticizes you, give them two gifts- your smile and a compliment.

What’s the point of something virtual if it doesn’t end up being real?

It’s better to be the rooster than the feather duster.

A lot of comedians, when they have a bad gig, will blame everything but themselves. They'll blame the crowd, or the room was wrong, it had a weird vibe, or the promoter promoted a weird atmosphere.

The church was made for mission-God's mission

The great actors are the luminous ones. They are the great conductors of the stage.

What would it have meant to be happy? What would it have meant if things had been bright, clear, good between us?

My wish is peace for Israel and for Israel's neighbors.

I'm really just a country boy.

Those same forces that drive a genius to create the things or ideas that entertain or enlighten us often gobble so much of his personality that he has none left for the social graces.