Service Culture Quotes

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.

If you want to be the best, find the best in others.

Only a well-oiled machine runs smoothly.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Meeting expectations is good. Exceeding expectations is better.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

What you did in the past is how you got to today. What you do today is how you will get to the future.

First be effective and then be efficient.

What you want to be defines what you become.

You can't stop change. Don't let it stop you.

Service is the ultimate edge. Keep it sharp.

Say it with words. Show it with action.

The right measure is not how many customers you've got, but how closely you hold them.

The true measure of what you put in, is what's received on the other end.

Are you doing only what you must or doing all you can?

Are people being the least you expect of them, or the best they expect themselves to be?

A scattered effort is a poor effort.

If you're always doing what you've always done, you'll never see (or become) what you could be!

Words not kept break more than a promise.

Make your upper limit, no limit.

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Challenge your own status quo - before someone else does.

Never rest on past success. Create something better.

Be confident enough to encourage confidence in others.

Every service problem is as an opportunity to show you care.

Focus not on who you are, but on what you can do for others.

Convince people and you win their minds. Inspire people and you win their hearts.

Be the exception to the rule. It's the surest way to become exceptional.

If you only give back what you get from other people, you're not giving as much as you can.

Plans turn promises into results and dreams into realities.

If you haven't given them your trust, you haven't given them enough.

If you were a customer, would you come back to buy your products or services?

Silent customers can be deadly. Encourage them to complain.

When only a little can be done, doing it becomes the greatest you can do.

Don't let doing enough be good enough.

Always aim for 100 percent and you'll always know where to improve.

When a customer asks what no one else has ever asked, pay close attention.

Crossing barriers can be as simple as a smile.

If they're going to remember the problem, make sure they remember it fondly.

Constant acts of goodness are worth far more than rare acts of greatness.

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.

Developing great employees attracts great customers.

When something needs to be improved, take your medicine - fix it.

The cutting edge of service is always being honed and polished.

Let your imagination soar. What you can do for customers is more than you see today.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

No one ever delighted a customer by being 'good enough'.

Always trust people and they may let you down. Always distrust people and you have let them down.