Always trust people and they may let you down. Always distrust people and you have let them down.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

I don't dream. Come to think of it, i haven't had any dreams in a long time.

Let it go with love to let it be yours forever.

The spiritual life does not remove us from the world but leads us deeper into it.

This must be a real horrorshow film if you're so keen on my viddying it.

... it's a blessed thing to love and feel loved in return.

Women basically want the same thing - a good passionate story, a great fantasy - and for our partners to do the laundry and the washing up.

My inside self and my outside self used to match. A compass needle pointed true north. Now the needle spins around and around indicating the sad direction of nowhere.

Studios are like hospitals. A lot of people check in, and they don't check out.

Animals have one thing that puts them way ahead of people: they don't dissemble, and you don't have to pretend in front of them.

The overarching issue, really, is our surgeon general should be able to communicate transparently and honestly with the American public on all issues.