Be the exception to the rule. It's the surest way to become exceptional.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

When you are a person people can trust, they will call on upon you, love to be around you and work with you.

I've been so relieved and so grateful to not have a god to believe in.

In the summer we lay up a stock of experiences for the winter, as the squirrel of nuts?something for conversation in winter evenings.

I'm serenely convinced that we are heading into what will amount to a time out from technological progress as we know it.

It doesn't necessarily always come down to race in the music industry. It can be whoever has the most money, has the most power, and that's really the struggle - dealing with how crazy money is.

Mathematics is the only true metaphysics.

The relation of color and the relation of proportion are both based on the relation of position.

I'll never forget the moment I became a dad. It's hard to describe-that level of responsibility, the desire to give such joy, the clarity: Nothing is more important than this.

When you see opportunities in your life, you've got to analyze, 'Why was that choice given to me?

Be somebody for your kids to look up to.