The cutting edge of service is always being honed and polished.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

A friendship like theirs was hard to come by, and when such a thing is found, it is often even harder to hold on to.But, as so few come to learn, absence does indeed make the heart grow fonder.

I have this theory that your first film is always your best film in some way. I always try to get back to that moment when you're not relying on things you've done before.

To me, the mind and body are one. I'm very transparent, in a way, and people can very easily make out what mood I'm in.

If we remained perpetually infatuated, we couldn't eat, sleep or work.

We use intuition as a way to connect with our Divine Self.

As believers in Christ, we are part of Him-God the Father decided before the foundation of the world that anyone who loved Christ would be loved and accepted by Him.

What is so seductive about texting, about keeping that phone on, about that little red light on the BlackBerry, is you want to know who wants you.

I think that women often can connect at a heart to heart level.

For men were born to pray and save: Romantic Ireland's dead and gone, It's with O'Leary in the grave.

Bipartisanship helps to avoid extremes and imbalances. It causes compromises and accommodations. So let's cooperate.