When something needs to be improved, take your medicine - fix it.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Knowledge if churned like milk, results in the butter of wisdom.

You don't have to fight with anybody else than you yourself to become a WINNER. The day you win over yourself, your success journey starts from then!!!

The end goal is to become FIFA Women's Player of the Year.

The man who meditates is a depraved animal.

Everybody gets inspired. We all have these moments. It just depends on whether you've got the ability to seize it.

In the arts, you simply cannot secure your bread and your freedom of action too. You cannot be a hostile critic of society and expect society to feed you regularly.

Only God can change a season of war into a season of peace. Would you agree with me in prayer for peace?

The crazy thing is that I really wasn't under any pressure. My contract wasn't going to expire until the end of 2008, and everyone was satisfied with me. But I wasn't. I always wanted to improve.

Have I tried it? Probably in one of my drunken stupors...

I just love having little vocal snippets like laughs and coughs, not necessarily stuff that has huge significance, just little human qualities.