How much good can you do today? How much love can you give? How much care and kind attention?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

[T]here can be a form of vanity in grief that is indulged rather than suffered.

I'm usually bikini-ready all year round.

Office hours are from 12 to 1 with an hour off for lunch.

I work for three or four hours a day, in the late morning and early afternoon. Then I go out for a walk and come back in time for a large gin and tonic.

The truth is, I pretend to be a cynic, but I am really a dreamer who is terrified of wanting something she may never get.

The more he gave away, the more delighted he became.

Poets and painters have the power to dare, I mean to dare to do whatever they may approve of.

Every person you meet has a lesson to teach, a story to tell and a dream to share.

Don't you understand, mister, you are royalty and God has chosen you to be priest of your home?

How lush and lusty the grass looks! how green!