Your profits reflect the success of your customers.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Do not go where the path may lead, go instead where there is no path and leave a trail.

Freedom is...the right to write the wrong words.

Become what you would want to marry, as in, become like the person that you would want to marry.

Though people are laughing at the dirt surrounding you, they are missing to see the seeds also planted, growing silently within.

The teachings of elegant sayings Should be collected when one can. For the supreme gift of words of wisdom, Any price will be paid.

It's insane when someone shows up to your show and is like, "You could run off with me right now!" I'm like, "It's cool, I think I'm gonna go read."

The mind is "ashamed" of the blood. And the blood is destroyed by the mind, actually. Hence palefaces.

Happiness isn't something this island yields easily; the ground is too rocky and the sun too sparse for it to flourish.

Blackbeard was larger than life. He was 6'4" in 1710. He was a colossus, and like a rock star walking into a bar. He was a tremendous commander, a great leader.

I think it's fun playing a part that lots of other people have played, in a way.