Enthusiastic service providers create enthusiastic customers.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Become what you have the potential to become

Life is the only real counselor. Wisdom unfiltered through personal experience does not become a part of the moral tissue.

DELUSION, n. The father of a most respectable family, comprising Enthusiasm, Affection, Self-denial, Faith, Hope, Charity and many other goodly sons and daughters.

That is a good book which is opened with expectation, and closed with delight and profit.

I think that any time you're able to get a guy like Carmelo Anthony to be on your team, you're going to be a step up.

Whether dark presages of the night proceed from any latent power of the soul during her abstraction, or from any operation of subordinate spirits, has been a dispute.

They're still a subject beholden to special interests, but at least they have a national constituency. At least they have to think about national majorities.

I followed what the dog did... then I realized I was human.

I wrote when I did not know life; now that I do know the meaning of life, I have no more to write. Life cannot be written; life can only be lived.

A theory accepted by 99 percent of scientists may be wrong.