Be confident enough to encourage confidence in others.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Don't be your own devil.

The eyes were larger and gray and in a certain light looked soft, gentle, and even innocent. Then the light would change, the innocence would vanish, and the eyes looked like year-old ice.

We have people who were actually CSIs on set [CSI: Miami], so definitely I have learned a lot just having them around.

I may be doomed to the stake and the fire, or to the scaffold tree, but it is not in me to falter if I can promote the work of emancipation.

Why is it that the destruction of something created by humans is called vandalism, yet the destruction of something created by God is called development?

Now people don't know what it was in the Paris version, they put the skeleton at the end, not at the beginning. At least they've learn something!

Your ChoicES TodaY DeterMinE Your TomorroW And You Make YouR LifE ThrougH The PoweR OF Choice

Unless you choose to do great things with it, it makes no difference how much you are rewarded, or how much power you have.

...the true greatness of a nation is founded on principles of humanity.