Challenge your own status quo - before someone else does.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If words are not music, they have failed your song.

The world's questions cannot be simply solved with just one equation.

I want the difficult stories, the ones that aren’t easy to believe, the twisted ones, the sorrowful ones, the ones that need telling most of all.

When denial is in play, a person simply refuses to recognize the truth, no matter how apparent.

Imitation is the highest form of flattery. Try not to see it as an invitation to compete.

I want to make guys put the ball in play. If I give up ten hits, then I give up ten hits. But I want to work on making them earn it.

They slipped briskly into an intimacy from which they never recovered.

One can understand nature only when one has learned the language and the signs in which it speaks to us; but this language is mathematics and these signs are methematical figures.

There is nothing holier in this life of ours than the first consciousness of love, the first fluttering of its silken wings.

Nature was taking back what had once been hers.