Customer Service Quotes

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Any investment in sales training is an investment in your own gross profits.

If your culture is how you do business internally, your brand is what people believe about you externally.

You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.

Customer service has everything to do with consistency, systems, training, and the habits you and your team create.

When you have a strong company culture it will shine through your brand and you can authentically say, “This is what our brand is about.

The internet and online communication is the window into your world - but real life, in person communication / connection is the door.

If you want to be outstanding, stop meeting expectations, start exceeding them

Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.

Customers are human and humans can view situations in unexpected ways.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Your customers are responsible for your company’s reason for existing.

Even your most loyal customers always have a choice about where to take their business.

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

How you think about your customers influences how you respond to them.

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

Understanding who isn’t your ideal customer sometimes helps you better clarify who is.

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

Walk a mile in your customers’ stilettos or loafers. Try to understand where they are in the moment.

Creating an ideal customer profile helps you understand who are you talking to through your marketing, and it helps you carry that message and vibe through to your customerexperience.

Before you can decide on your brand fonts, colors or imagery, let alone your messaging, you need to know who you're trying to attract first.

Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.

The fate of your company is in the hands of your people. Train them well.

A business that is not in love with its customers, but only the money they bring, should not expect love back.

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.

Instead of selling to your customers, help them buy.

The purpose of every business and organization is to get and keep customers.

Customer conversion is dependent on the right customer conversation

Thinking there had to be a better way was a brilliant stroke of serendipity!

Compassion is the shortcut to connection.

He is Your Customer, the Reason behind Your Customs.

Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.

Make it easy for your customers to do talk to you.

Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.

It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.

Your tone of voice can be conveyed in both the words you speak and in the words you write.

Your tone can represent the character of your business, the strength of your resolve, and express the depths of your convictions.

Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.

When your speaking style is clear, confident, and concise, your listeners will perceive you as such.

Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.

By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.

Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.

Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.

What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.