J. N. HALM, CUSTOMER ROMANCE: A New Feel Of Customer Service Quotes
Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.
Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!
Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.
In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.
