Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.

Monsters are not born they are made.

You don't ask for forgiveness, Kaz. You earn it.

Nothing is easier to achieve than full employment, once it is divorced from the goal of full production and taken as an end in itself

Wisdom of the Ages: "New Year" For a kid, the ultimate source of confusion. They say it's a new year, but after the break, you realize you are still in the same class, with the same lousy people.

Just the way it never rains when you have an umbrella, you'll never run into people if you look fantastic. But go outside in pajamas, and you'll run into every ex you have.

Those who seek power at any price detect a societal weakness, a fear that they can ride into office.

Lord, save Russia and bring her peace.

The big problem with songwriting for me is starting a new song. It's the thing where all the anguish exists, not in the writing of the song, but the starting of the new song.

No matter the circumstances that you may be going through, just push through it.