When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

Look for the positive qualities in your client's negative behavior.

When you open your heart to someone, you're also exposing it to pain.

You must nurture a close walk with God through prayer, because humility’s strength is grounded in God.

Get up to pray in the dark when all are asleep and see how your path is lit and your life begins to shine.

The way to succeed is never quit. That's it. But really be humble about it. ... You start out lowly and humble and you carefully try to learn an accretion of little things that help you get there.

Any so-called leader who does not take this issue (climate change) seriously or treats it like a joke is not fit to lead

When I was a teenager, I read the bible cover-to-cover, and I found the Old Testament, it's a pretty bloody history book.

I'm not in the business of saying just one thing about just one place. If you only see Palestine in my films, then I've failed because then I'm just a provincial filmmaker.

I don't want to be a director. I want to direct. There's a difference.

The further human society drifts away from nature, the less we understand interdependence .

You could be somewhere where the mail was delayed three weeks and do just fine investing.